Success is a confidence game

Implementing a successful business strategy requires creating, nurturing and institutionalizing confidence, says Starbucks chief Howard Schultz. That means fighting divisiveness, blame-shifting and backbiting, investing heavily in new initiatives and ventures, and recognizing and cherishing your workers as your company’s key asset. Harvard Business Review online/HBR Blog Network:
http://blogs.hbr.org/kanter/2011/09/starbucks-howard-schultz-and-h.html